GUIDED LEARNING PATHS
Take the guesswork out of starting.
Our beginner roadmap recommends the right courses in the right order, so each new skill builds on the last.
PATH 01
IT Support Foundations
From complete beginner to an informed, confident first step into IT support.
01
What Does an IT Support Analyst Do?
Short course | 45 min
02
Computer Hardware, Explained
Short course | 1 hr 20 min
03
How the Internet Works
Short course | 1 hr 10 min
04
Windows Troubleshooting Essentials
Self-paced course | 5 hours
05
Helpdesk Skills & Ticket Handling
Self-paced course | 6 hours
What will you learn?
Understand the everyday work of an IT support analyst, learn how computers and networks fit together, and practise structured problem-solving.
After this pathway
Continue into more self-paced courses or explore instructor-led training when you feel ready.
Course titles and durations are provisional until each course is published. Available courses will open automatically from this pathway when their Tutor LMS slugs match.