About Course
Free beginner course. Learn how the internet works from a helpdesk perspective. No professional IT experience is needed.
Learning outcomes
- Explain how clients, routers, ISPs and servers communicate.
- Identify IP addresses, default gateways, DNS and DHCP in a basic network.
- Use safe Windows commands to gather network information.
- Document a fictional troubleshooting incident in clear language.
Prerequisite: Basic computer and Windows navigation skills.
Estimated duration: 70 minutes.
Assessment: 15-question quiz, 80% pass mark.
Certificate: Academy completion certificate after passing, once supported certificate functionality is configured.
Course Content
Understanding Networks
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The Internet, the Web and Network Devices
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IP Addresses, Routers and Gateways
Finding and Fixing Connectivity Issues
Apply Your Learning
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